Terms of Service

1. Introduction

Welcome to U-Shank. These Terms of Service apply to your use of our website and the products and services offered through it. By browsing our website, creating an account, or placing an order, you agree to these terms.

If you do not agree with these terms, please do not use the website or place an order.

2. About U-Shank and Our Products

U-Shank offers pre-loved branded footwear selected for resale. Our aim is to provide customers with affordable footwear that has been individually selected and manually inspected before being listed.

Unless a listing explicitly states otherwise, shoes should be understood to be pre-owned, not new. Pre-loved footwear may show signs of previous use, including creasing, sole wear, minor marks, fading, or other cosmetic imperfections.

We make reasonable efforts to describe and photograph each item accurately. Customers should review the product description, photographs, size information, condition details, and any stated imperfections before ordering.

3. Brand Identification and Authenticity

Brand names, logos, and trademarks shown in product listings are used to identify the relevant products and their brands. U-Shank is an independent reseller and is not necessarily affiliated with, sponsored by, or authorized by the brands displayed.

We aim to select and inspect products carefully. Product descriptions and condition assessments are provided in good faith based on the information available to us. Customers with questions about a particular listing should contact us before placing an order.

4. Product Listings, Photos, and Availability

Product photographs and descriptions are intended to represent the item being offered. Because pre-loved shoes are individual items, condition, colour appearance, and minor details may vary from what is perceived on a screen.

• Each listing should be reviewed individually before purchase.
• Availability may change as products are sold.
• Product dimensions and sizing information are provided as guidance where available.
• We may correct listing errors or remove unavailable products.

If a material listing error affects an order, we will review the issue and contact the customer as appropriate.

5. Prices and Payment

Product prices are displayed on the website in Pakistani Rupees (PKR), unless otherwise stated. Delivery charges or other applicable charges will be communicated during the ordering process.

Available payment methods may depend on the customer's location and the order. Customers must provide accurate information and complete payment according to the method offered for their order.

U-Shank may correct obvious pricing or listing errors. If an error materially affects an order already placed, we will take reasonable steps to contact the customer before proceeding.

6. Orders and Order Confirmation

Placing an order is a request to purchase the selected product. Orders are subject to product availability and confirmation by U-Shank.

Customers are responsible for checking their order details, including the selected product, size, quantity, contact number, delivery address, and payment method, before submitting an order.

If we cannot fulfil an order because an item is unavailable or there is a material error, we may contact the customer to discuss an appropriate resolution, which may include cancellation and refund of amounts paid for the affected order.

7. Shipping and Delivery

U-Shank offers delivery across Pakistan. Delivery timelines are estimates and may vary due to courier operations, weather, public holidays, location, incomplete address details, or other circumstances outside our reasonable control.

Karachi Orders

• Cash on Delivery (COD) is available for eligible Karachi orders.
• A delivery charge of PKR 300 applies to Karachi COD orders.
• Upfront-paid Karachi orders qualify for free shipping under the current policy.

Orders Outside Karachi

• Orders outside Karachi require upfront payment.
• Cash on Delivery is not available for locations outside Karachi.
• Shipping is free for eligible orders outside Karachi under the current policy.

Customers must provide a complete and accurate delivery address and an active contact number. Further details are available in our Shipping Policy.

8. Inspection Upon Delivery

Customers should inspect their parcel and product as soon as reasonably possible after delivery. If the parcel appears damaged, or the product received is materially different from what was ordered, please contact U-Shank promptly and provide the order details and supporting photographs.

Please retain the packaging and the item while a reported delivery or product issue is reviewed. This helps us assess the matter fairly.

9. Damage, Incorrect Items, and Refunds

Because our products are pre-loved and individually listed, we do not offer general or change-of-mind returns simply because a customer changes their mind, selects the wrong size, or decides the item is no longer wanted.

If an order arrives materially damaged, the wrong item is delivered, or there is a significant undisclosed issue, contact us promptly with your order number, a description of the problem, and clear photographs where possible.

Each report will be reviewed based on the order details and available evidence. Where a qualifying issue is confirmed, U-Shank will determine an appropriate resolution, which may include a refund or another agreed remedy.

Please refer to our Damage & Refund Policy for further details.

10. Customer Accounts and Information

Customers must provide accurate and current information when creating an account or placing an order. You are responsible for keeping your account credentials confidential and for activity conducted through your account, subject to applicable law.

Please notify us if you believe your account has been accessed without permission or if your account information needs to be corrected.

Our handling of personal information is described in the Privacy Policy.

11. Promotions and Marketing

U-Shank may offer promotional codes, discounts, campaigns, or other offers from time to time. Each promotion may have its own eligibility requirements, validity period, usage limits, and exclusions.

Unless the specific promotion says otherwise, promotional offers cannot be assumed to be combined with other offers or exchanged for cash. We may correct promotional errors and withdraw offers where reasonably necessary, subject to applicable requirements and any order already confirmed under the offer.

Marketing emails are subject to customer preferences and applicable requirements. Customers may opt out of promotional communications where an unsubscribe or other suitable option is provided.

12. Acceptable Website Use

You agree not to misuse the website or attempt to interfere with its security, availability, or normal operation.

• Do not submit knowingly false order or account information.
• Do not attempt unauthorized access to accounts, systems, or data.
• Do not use the website for unlawful, fraudulent, or abusive activity.
• Do not interfere with other customers' use of the website.
• Do not copy or misuse website content for unlawful purposes.

We may take reasonable steps to protect the website and our customers if misuse is suspected.

13. Intellectual Property

Website text, design elements, graphics, and original content created for U-Shank may be protected by applicable intellectual property laws. You may not reproduce or commercially use U-Shank's original content without permission, except where permitted by law.

Third-party brand names and trademarks remain the property of their respective owners.

14. Third-Party Services and Links

The website may link to third-party websites or services, including delivery, payment, or communication providers. Those services may operate under their own terms and policies.

U-Shank does not control independent third-party services and cannot guarantee their availability or content.

15. Service Availability and Liability

We aim to keep the website and ordering services available and accurate, but we cannot guarantee uninterrupted or error-free operation at all times. Temporary maintenance, technical problems, or circumstances outside our control may affect availability.

To the extent permitted by applicable law, U-Shank is not responsible for indirect losses arising from temporary website unavailability or events beyond our reasonable control. Nothing in these terms excludes or limits any right or liability that cannot lawfully be excluded or limited.

16. Changes to These Terms

We may update these Terms of Service to reflect changes to our products, website, business practices, or applicable requirements. The updated version will be published on this page with a revised date.

Your use of the website after updated terms are published is subject to the updated terms to the extent permitted by applicable law. Orders already confirmed will be handled in accordance with the terms applicable to them and any legal requirements.

17. Applicable Law

These terms are intended to operate consistently with the applicable laws of Pakistan. Any interpretation, dispute, or legal matter relating to these terms will be handled in accordance with applicable law and the jurisdiction of the competent courts, where relevant.

18. Contact U-Shank

If you have a question about these terms, an order, a product listing, or a delivery issue, please contact U-Shank using the customer-support options provided on our website.