At U-Shank, we aim to make delivery simple and transparent. We deliver across Pakistan, with payment and shipping terms based on your location and selected payment method.
1. Delivery Across Pakistan
U-Shank offers delivery to customers throughout Pakistan. Delivery availability may depend on the serviceability of the address provided at checkout.
Please make sure your name, phone number, city, area, street address, and any other requested delivery details are accurate before placing your order.
2. Karachi Delivery
For deliveries within Karachi, Cash on Delivery (COD) is available.
Customers in Karachi may also choose to pay upfront. Upfront payment qualifies for free shipping.
3. Deliveries Outside Karachi
For customers outside Karachi, upfront payment is required before dispatch.
Customers outside Karachi who pay upfront receive free shipping across Pakistan.
4. Upfront Payment & Dispatch
Where upfront payment is required, the order will be prepared for dispatch after the payment has been received and confirmed.
U-Shank may require payment confirmation before an order is released to the delivery service.
5. Delivery Timeframes
Delivery timing can vary depending on the destination, courier operations, weather, public holidays, and other circumstances outside U-Shank's direct control.
Because of this, we do not guarantee a fixed delivery timeframe for every order.
If a courier experiences an operational delay, customers may need to allow additional time for delivery.
6. Delivery Address & Customer Responsibility
Customers are responsible for providing accurate and complete delivery information.
- Provide a complete and correct delivery address.
- Provide an active phone number that the courier can use to contact you.
- Remain available to receive the parcel or coordinate with the courier when contacted.
- Inform U-Shank as soon as possible if important delivery information changes after ordering.
Delays or unsuccessful delivery attempts caused by an incorrect address, unreachable phone number, or customer unavailability may require additional coordination with the courier.
7. Courier Delays & Uncontrollable Events
U-Shank works to dispatch orders properly, but courier delivery is handled by third-party logistics providers.
Delays may occur because of severe weather, road conditions, public holidays, security restrictions, operational issues, high delivery volumes, or other circumstances outside U-Shank's reasonable control.
We will make reasonable efforts to assist with delivery issues when they are brought to our attention.
8. Parcel Condition at Delivery
Customers should check the parcel when possible before accepting delivery.
If the outer packaging appears seriously damaged, opened, or tampered with, please document the condition with clear photographs or video and contact U-Shank as soon as possible.
Evidence can help us review the situation with the courier and determine the appropriate next step.
9. Failed or Unsuccessful Delivery
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number cannot be reached, or another customer-related issue prevents delivery, the courier may follow its own re-attempt or return procedures.
Customers should contact U-Shank promptly when a delivery problem occurs so that we can help coordinate the next step where possible.
10. Shipping Charges at a Glance
- Karachi + COD: PKR 300 delivery charge.
- Karachi + upfront payment: Free shipping.
- Outside Karachi + upfront payment: Free shipping.
- Outside Karachi + COD: Not available.
11. Changes to Delivery Arrangements
U-Shank may update shipping arrangements, available payment methods, or delivery terms when necessary. Any updated policy will be published on this website.
The terms applicable to your order are the terms in effect at the time you place that order, subject to applicable law.
Need Help With Your Delivery?
For questions about an order, delivery address, payment confirmation, courier issue, or parcel condition, please contact U-Shank and include your order details so our team can review the matter.